FAQ
Frequently Asked Questions
Orders
How do I place an order?
To place an order, browse our website and add desired items to your cart. Proceed to checkout and follow the prompts to complete your purchase.
How do I place an order to pay by check/wire transfer or ACH?
Please contact our customer service at Hello@AquaVetSupply.com or call +1 (914) 408-5945 for assistance with alternative payment methods.
How do I place an order to pay with a NET30 Account?
To set up a NET30 account, please reach out to our sales team at Hello@AquaVetSupply.com or call +1 (914) 408-5945.
Can I add to or modify my order?
Once an order is placed, modifications may not be possible. Please contact customer service immediately to discuss your options.
Can I cancel my order?
Orders can be canceled before they are processed. Contact customer service as soon as possible to request a cancellation.
How can I check the status of my order?
Log in to your account on our website to view order status, or contact customer service for updates.
How can I get a receipt or copy of the invoice for my order?
Receipts and invoices are emailed upon order completion. You can also access them in your account online.
How long will it take for my order to arrive?
Delivery times vary based on location and shipping method. Estimated delivery dates are provided at checkout.
I received an item that is different from what I ordered. What should I do?
Contact customer service immediately to report the issue. We will assist you in resolving the problem promptly.
Is there a minimum order requirement to purchase from your site?
No, there is no minimum order requirement. You can purchase any quantity as needed.
Item(s) in my order are missing. What should I do?
Please check the packing slip and packaging thoroughly. If items are missing, contact customer service for assistance.
Products
Can any of the products you sell be customized?
Yes, we offer customization on select products. Contact our sales team at Hello@AquaVetSupply.com or call +1 (914) 408-5945 for more information.
Do you offer samples?
Sample availability varies by product. Please reach out to customer service to inquire about samples.
Do you sell used equipment?
No, we only sell new, high-quality products to ensure the best performance for our customers.
Is there a warranty available for the items I’m purchasing?
Warranty information is provided on the product page. For additional details, contact customer service.
What does it mean if a product is listed as Special Order?
Special Order items are not stocked regularly and may have longer lead times. Contact us for estimated delivery times.
What if I can’t find the item I’m looking for on your website?
If you can't find a specific item, please contact us. Hello@aquavetsupply.com Our team will assist you in locating the product or suggest alternatives that meet your needs.
Do you offer installation services for equipment purchases?
Currently, we do not offer installation services. However, we can recommend professionals in your area if needed.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, wire transfers, ACH payments, and NET30 accounts for qualified customers.
Do you accept orders over the phone?
Yes, you can place an order over the phone by calling +1 (914) 408-5945. Our customer service team will assist you.
Do you accept purchase orders?
Yes, we accept purchase orders from approved accounts. Contact us for setup and additional details.
Is my credit card and personal information secure when I order from your site?
Yes, we use advanced encryption technologies to ensure your personal and payment information is secure.
When will my card be charged for my order?
Your card is charged at the time of order placement. For special orders, charges may occur once the order is confirmed.
Will there be sales tax on my order?
Sales tax is applied where applicable based on your shipping address. Tax-exempt customers can submit relevant documentation.
I have a tax-exemption, what should I do?
Submit your tax-exemption documents to Hello@AquaVetSupply.com before placing an order.
What currency are prices listed in?
All prices are listed in USD. If you are shopping internationally, exchange rates may apply through your payment provider.
Shipping
Do you ship internationally?
Yes, we ship internationally. Please note that shipping costs and delivery times may vary based on destination.
Do you ship to PO or APO/FPO boxes?
We can ship to PO or APO/FPO boxes for certain items. Contact customer service for more details.
How much will it cost to ship my order?
Shipping costs are calculated at checkout based on your location and the shipping method selected.
My order shows as delivered but never arrived. What should I do?
If your order is marked as delivered but you haven't received it, contact our support team immediately for assistance.
Customer Service
How do I contact Aqua Vet Supply?
You can reach us via email at Hello@AquaVetSupply.com or by phone at +1 (914) 408-5945. Our team is happy to assist you.
What do I do if I receive damaged item(s)?
If you receive damaged items, contact our support team immediately to resolve the issue and arrange for replacements.